Return Policy (USA only)

Here at Paw Luxury we pride ourselves in providing you with the most information & best pictures of the wonderful products we offer on every product page so you have more than enough information to make your purchasing decisions.

Even though it rarely happens, sometimes you get something that you decide you don't want, or are not interested in for whatever reason!
Please contact us at 877.4.PAWLUX with a return inquiry so that we can issue you an RMA # an give you the appropriate address for a return.

We don't cover any shipping costs either inbound or outbound, but when we receive your product we will reimburse for the full purchase price paid if it is in its original condition.

We cannot accept returns at this time of any dog treats, dog chews, or dog health related items that are open or used in any way. We try our best to make sure to be descriptive with our products and only carry items that we are 100% confident in!

We sincerely appreciate your business and understanding!

Thanks, Paw Luxury

I received my order, but something was damaged. How do I go about reporting this and get a replacement?

Sorry to hear that one of the items you selected arrived damaged. In the instance you receive your items and they got damaged and broken in shipment email or call us ASAP Toll-Free 1-877-4-PAWLUX. After our very simple process to verify the damage we will get your new product shipped out to you the same day.

I received the wrong item?

We want to first send our sincere apologizes for the inconvienence we may have caused. In the instance you receive the wrong item in shipment - email or call us ASAP Toll-Free 1-877-4-PAWLUX.

When do restocking fees apply?

A restocking fee of 35% applies to packages that are rejected or refused by you the customer. If the postal carrier tries to deliver it multiple times and you are not there to receive the item and it is sent back we will contact you immediately to access the situation & will determine whether or not the restocking fee will be applied based on your circumstance. Because here at Paw Luxury we understand that life happens and we care about our customers and their family's well-being. The fee is assessed to cover the shipping charges we accrue when USPS returns your order to Paw Luxury.