What is your Return Policy?
15% Restocking Fee, must be returned within 30 Days of Invoice Date. For exchanges we waive the restocking fee and we kindly ask the customer for new shipping payment (at our shipping discount cost). If we send defective or wrong merchandise, our company will correct the issue by picking up the items free of charge and sending the correct ones with a free gift. All items for merchandise credit or refund must be brand new and unworn (unless defective) within 30 Days of Invoice. Incomplete returns are subject to additional charges at our discretion. The returned merchandise will be credited to your credit card. We will deduct the original shipping from your order.
For sanitary reasons, we do not accept returns on eyewear, swimwear, hosiery, underwear or hats.
It is our policy not to accept any merchandise back for credit or exchange unless it is unused, in resalable condition AND in the original packaging.
Garments with tags attached, should be returned with tags still attached to assure that the garment was not worn.
Send your returns to:
RMA#
DirectPB
153 washington st Suite 10
E. Walpole, MA 02032-0085
