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Frequently Asked Questions

Who am I buying from?

Toys that make sweet memories...We are dedicated to retailing only the highest quality and most unique toys, building blocks, and puzzles available. Our goal is to bring you the best selection of creative & educational toys for children Ages 0-6.

QUALITY:
All of our wooden toys and building blocks are built to withstand generations of active play. We have so much confidence in our products that we offer you a lifetime guarantee!! Does not apply to special order products.
AWARD WINNING TOYS:
Many of our wooden toys and building blocks are past award winners. We are proud that many of our toys have won prestigious awards. We feel that these honors are a testament to the quality of our toys as well as an endorsement of their play value!
COMPATIBLE TRAINS AND TRACKS:
Our trains and railplay sets are compatible with all other standard wooden train on wooden track sets. So, whether you want to start your little engineer off with a basic set or want to add on to her already existing set, we have a great selection for you.
OUR MANUFACTURERS:
We have developed very good relationships with our manufactures over the years and because of that we are able to provide the widest selection of NEW toys to you - before our competitors! We also carry the entire line of Melissa & Doug Toys, Guidecraft, and Kidraft. We also carry select items from many other manufacturers.
SERVICE:
We are dedicated to making sure that your shopping experience with us is a positive one. If you have any problem, question or concern about our company or our products Email us at gummylumpHelp@aol.com.


What is your Shipping Policy?
All orders over $75 get free shipping in the domestic United States. UPS Ground is the ONLY free shipping method for this offer. All other shipping is determined by the total weight of your purchase. To find out the rate put items in the shopping cart and then click where it says "Calculate" and it will calculate the shipping charges for you. Need Help? Have Questions? Email us at gummylumphelp@aol.com.

Do you ship internationally?
Yes

What is your Return Policy?

You can return any product purchased from Gummy Lump Wooden Toys within 30 days of the Delivery Date as long as:

  • The returned product(s) are "Like New, Unopened" in original packaging
  • The returned product(s) arrive Postage Paid
  • You have an RA#. This is a return Authorization. If there is something you'd like to return please Email Help@gummylump.com for a Return Authorization (RA#).

*We will accept RETURNS:

  • Only after a Return Authorization has been obtained.
  • No restocking fee will be applied if returned within 30 days from Delivery Date.
  • Returns are not accepted after 30 days.
  • If you return Items which received Free Shipping originally, and the original order total now falls below the free shipping amount, a return restocking or handling charge will be added equal to the shipping expense we incurred in sending the original shipment.
  • Returns should be mailed to:
  • Gummy Lump Wooden Toys
    22 Scouting Blvd
    Building B Unit 12C
    Medford, NY 11763
  • Be sure to include a copy of your invoice.
  • Once your Return is received you will be credited for the amount of the qualified return. If your payment was made by check, money order or gift certificate, you will receive a Refund Check within 14 days.

If You Receive Something that arrived DAMAGED:

Send an email to gummylump@aol.com. We will replace it for you as long as you notify us upon receipt of the product or within 7 days of receipt of the product.

If You Need a Replacement Part or Puzzle Piece:

Send an email to gummylump@aol.com. Melissa & Doug (Lights Camera Interaction) offers a Lifetime Guarantee on their products and puzzle pieces. Please allow up to 14 days for receipt of your replacement piece or part. You may also contact them directly at 1-800-284-3948.


What Customer Service help do you offer?

Free Ground Shipping (UPS Ground Delivery) on orders over $75, shipped within the USA. Email help@gummylump.com.

FAX: 631-589-4210

Email Us

help@gummylump.com

Send Us A Letter

If you would prefer to Contact Us by sending a letter, please mail it to:

Gummy Lump Wooden Toys
22 Scouting Blvd
#12C
Medford NY 11763
Attn: Customer Service

Mail Order:
Print out your Mail Fax Order and mail to the address above.

Personal and Business Checks are accepted, but will result in a delay of your order. The order will not be processed until the check is deposited and cleared. This may take up to 7 business days.

If your order is over $75 there will be FREE Ground Shipping and Handling. NYS Residents add Sales Tax.