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What is your Return Policy?

ANAHEIM, CALIFORNIA (714)-632-7024


WE ARE A PROFESSIONAL AFTERMARKET SHOP, WITH A FULL BLOWN FACILITY, AND PROFESSIONAL INSTALLATION SERVICES - WE CAN HELP!


Buyer is responsible for ensuring product is good in stock, as products are sometimes out of stock or on backorder. If product is on backorder, you will be notified immediately about the delay in shipping.


Do not make appointments with mechanics or for your installation without a tracking number or the physical parts in your hands! We are not responsible for your vehicle stuck in the shop, you missing a show, or any other situation based upon the shipment time of our products.


RETURNS

If you receive damaged, misboxed, missing product, or your professional installer believes he is installing a defective part, please call (714) 632-7024 immediately. Our professional sales staff may be able to help solve a possible defective product issue! In the event of a return, the customer will incur the costs of shipping the product back to Suspension Max, unless otherwise notified in writing. A defective product is one which has been returned to us, for our in-house quality control inspection. If product upon inspection is defective we will immediately ship you an inspected , correct exact replacement , and we will refund you the UPS cost to send the defective part to us. Returns are limited to a 14 day period after receiving the product. It is the customer's responsibility to check that all parts have arrived, in working condition, and free of defects within this time period.

WARRANTY

There is a limited lifetime warranty on all suspension components. DUE to ride height uncertainty, our Springtech passenger shocks and struts have an installed fitment warranty. Warranty and Return claims must be made within 14 days of receipt - no exception. Our Nitro Gas Truck shocks have a 1-year warranty.

 
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