How do I purchase an item?
To purchase an item, first click on the image or title of that product.
Then on the following page, the product detail page, click the "Add to Cart"
button to place the item in to your shopping cart. Once you are done
shopping and you are ready to complete your purchases, please click the
"Checkout" link at the top right of the storefront page.
Who am I buying from?
A brief history:
ValuePetSupplies.com is part of the Piech (pronounced "Peach") family pet business, in operation for over 25 years! We appreciate you as our customer, and every order that you place with us. Once you have experienced our customer service and prompt shipping, we ask that you please tell your friends and come back soon! We know that you have a choice when caring for your pet, and we appreciate that you've chosen to purchase from us, the Piech family. We began our presence online by selling pet product bundles, now known as "ValuePet ValuePacks". These packages are pre-made and pre-packed in quantity, allowing us to pass along extreme savings to you with minimal profit margins. Over time, we have expanded our product offerings, yet we still bring them to you at exceptional prices. We offer common pet items for your everyday needs, always at low prices. We also scour the market for overstock and closeout deals, passing the savings on to you.
Location:
ValuePetSupples.com is located in and ships from our family owned warehouse in Livingston, TN.
What is your Shipping Policy?
98% of all orders are shipped within 1 business day from Livingston, TN 38570. If there is a backorder that is expected to last more than 2-3 business days, you will be notified via email. We stock all items on our website in OUR warehouse. To determine shipping charges, simply add items to your cart. Then follow the prompts for the shipping calculator. Typically, you may expect to receive your order within 2-7 business days via USPS, DHL or FedEx. (Canadian customers may expect their order typically within 2-3 week, but sometimes 3-5 weeks). You will automatically receive an email with your shipping method and tracking number (or delivery confirmation number).
Do you ship internationally?
Yes
What is your Return Policy?
At ValuePetSupplies.com, we would like to earn your business as a repeat customer. We take customer care very seriously and work hard to deliver quality products to you promptly, always at an exceptional price. If you are unhappy with any of our products, you may return the item(s) for a full refund. To qualify for a refund, items must be returned within 21 days of original invoice date in brand new condition (retail packaging unopened, tags attached, and the items not damaged or used in any way). Please contact us for an RMA number in advance. ValuePetSupplies.com does not cover the cost of return shipping. No refunds will be issued for packages that are refused or returned after 21 days. Please allow 5-10 business days for your return to be processed and credit issued.
What Customer Service help do you offer?
Have questions or need help? Please EMAIL US. We normally respond within a few hours during business hours. Plus, we usually work evenings and weekends.
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