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Frequently Asked Questions
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What is your Shipping Policy?
Our shipping costs on higher dollar items and sets includes UPS rates and insurance. Please check our low shipping costs...we combine shipping. These rates apply to orders for multiple cards. Shipping only $2.95 for orders under $30.00 .......$3.95 for orders $30 to $200 .......$4.95 for orders $200 to $500 .......$5.95 for orders $500 and more .......Sets-we charge actual shipping & insurance.
Do you ship internationally?
Yes
What is your Return Policy?
OUR GUARANTEE : All cards and collectibles are subject to your approval. If something isn't right, we'll correct it! We've stood behind this guarantee for 30 years.
What Customer Service help do you offer?
ALL CARDS SUBJECT TO YOUR APPROVAL. CONTACT US We have been located in San Diego, California during the past 30 years. We do not have a retail store, but are available by appointment to buy/sell cards at our office. Please call 888-548-9686 if you would like to make an appointment to sell your cards (including star cards, sets, accumulations, partial sets, etc.). Also call to arrange a visit with us to purchase cards. We are located in Northern San Diego, only about 1 hour south of Orange County/Disneyland. OUR CONTACT INFORMATION ADDRESS: 11545 Sorrento Valley Road #301 Dept. MM San Diego, CA 92121 PHONE: 858-259-1300 FAX: 858-259-1675 EMAIL: orders@kityoung.com
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