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Once an order has been placed, an automated confirmation email that includes the details of the order will be provided.
The delivery time of an order is determined by our Processing time (time between ordering the product to the time that the product leaves our warehouse) and the selected Shipping method (Ground, 3 day, 2nd Day, Overnight, Overnight Morning delivery).
The processing time for Air orders (3 Day, 2 Day, Overnight and Overnight Morning) may take up to 24 hours. Most orders received before 11AM EST will ship the same day. Ground orders may take up to 48 hours for us to process. Some orders may require a little longer, depending on availability and on the verification process of your credit card information. You will be notified via email in case such problems arise.
Miami Computers does not process orders on weekends and Holidays. Orders placed over the weekend and on a Holiday will be processed the following business day.
Domestic Orders are shipped via FedEx, or other freight companies. International orders are shipped via FedEx or US Postal Service, your choice.
You are welcome to stop by our corporate headquarters in Coxsackie, New York 12051 and pick up your item. Please note that you will be charged 8.25% sales tax. WE DO NOT ACCEPT CASH or Personal and Company checks for pickups
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All new products carry the full manufacturer warranty. Warranties for
used, open box, and refurbished products carry a 30 day customer satisfaction
warranty.
Your satisfaction is 100% GUARANTEED when you purchase a product from Miami Computers. Whatever your situation, we will work out a solution that is fair for both parties. In any case, you are welcome to call M-F 9 am to 5 pm and speak to a customer service representative regarding returns. 1-800-263-1218 or 518-731-1999.
If you are generally not satisfied with the item you purchased, you have 48 hours from the time of delivery to return it for a refund or exchange. The item must be delivered back to Miami Computers in the same condition you received it. Please see our return policy below.
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Miami Computers is committed to protecting your privacy online. Our site
uses the latest security encryption software to protect the security of
the information given to us from our customers. We do not sell or rent
your transactional information with others. All information supplied to
Miami Computers will only be used to fulfill orders, contacting purchasers
to inform them of order status, sending occasional promotional information
and enhancing the user experience. Our site exceeds industry standards
with fast loading pages, especially for those with high bandwidth connections.
Our servers are operational 99% of the time processing your orders and
guaranteeing safe and secure transactions.
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Unlike many other online companies that reply with generic e-mail responses,
each and every e-mail received by Miami Computers is answered by an actual
person. In addition, we strive to answer every e-mail within a 24-hour
period. Sometimes this is not always possible but we do answer all e-mails
as soon as is possible and in the shortest time possible. We have kind,
caring customer service representatives that genuinely care about you
and your order. We will do everything we can to satisfy you, as we want
you to remain a Miami Computers Customer. A list of e-mail addresses is
supplied for your convenience under the Contact Us area.
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We accept all major credit cards including Visa, MasterCard, Discover,
American Express and PayPal. There are no credit card surcharges. Please
be sure to provide the exact name, billing address, and telephone number
as they appear on the credit card statement. Incorrect information may
cause a delay in the time processing the order. Orders that are shipped
to an address other than the billing address listed with the credit card
company require a temporary, alternate shipping note added to the account.
Applying this note may also cause a short delay in processing time, but
you will be notified of this. This note is required for first time purchases
only and is used to verify that the cardholder is placing the order. This
is for your security. Please note that we will accept credit cards with
verifiable account information with the Card Issuer. All transactions
are subject to verification for safety and security purposes.
We also accept cashier's checks, money orders, personal checks and money wires. Certified funds and personal checks must clear before a product ships. Please contact our Sales Department for more payment information at Support@miamicomputers.com.
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Only Shipments to New York are subject to sales tax. If you are a reseller
and would like to have your sales tax waived reference your order number
and send through fax to 518-731-1996, together with a copy of your Sales
Tax certificate.
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Once an order has been placed, an automated confirmation email that includes
the details of the order will be provided.
The delivery time of an order is determined by our Processing time (time between ordering the product to the time that the product leaves our warehouse) and the selected Shipping method (Ground, 3 day, 2nd Day, Overnight, Overnight Morning delivery).
The processing time for Air orders (3 Day, 2 Day, Overnight and Overnight Morning) may take up to 24 hours. Most orders received before 11AM EST will ship the same day. Ground orders may take up to 48 hours for us to process. Some orders may require a little longer, depending on availability and on the verification process of your credit card information. You will be notified via email in case such problems arise.
Miami Computers does not process orders on weekends and Holidays. Orders placed over the weekend and on a Holiday will be processed the following business day.
Domestic Orders are shipped via FedEx, or other freight companies. International orders are shipped via FedEx or US Postal Service, your choice.
You are welcome to stop by our corporate headquarters in Coxsackie, New
York 12051 and pick up your item. Please note that you will be charged
8.25% sales tax. WE DO NOT ACCEPT CASH or Personal and Company checks
for pickups
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All defective products may be returned within 30 days from date delivered for a replacement or credit. After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement.
Unfortunately after 30 days from date delivered we can no longer accept a product for return even if factory sealed.
All shipping related expense in sending back a defective item is always paid for by the customer. However, Miami Computers will pay for the total shipping expense in sending a replacement product back to the customer. Ground delivery only.
If a refund is requested instead of the replacement, we can refund you the cost of the item.
If part of a product is defective, please return the whole product, including
all manuals and accessories, in the original packaging.
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If your package arrived damaged and the shipping company caused it, please refuse the delivery of the package so that it will be returned to us. Please then advise us immediately that you have refused the package. Please email shipping@miamicomputers.com with your original invoice number after you have refused the package. If you were unable to refuse the delivery, please call the courier company that delivered you the package and ask them to pick up the damage package. Make sure you get a receipt for the pickup. Advise us via email and provide us with your original order number. When you advise us via email of the damage package, please indicate if you want immediate replacement or refund. For replacement, we can only send you a replacement once the courier company has picked up the damage product. For refund, we will refund your credit card with the full cost of the item after 10 to 14 business days upon receipt by our warehouse.
Please make sure that you save all packing materials and give them back to FedEx when they pickup the item.
Please note: a damaged product is a product that has physically been damaged during transit. The box is damaged and the product inside is damaged. A defective product is a product that arrived in good order, but fails to operate as the manufacturer intended it to function once installed.
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