• Browser - A browser is software that a computer uses to retrieve, search, and view web pages. The most common browsers are Microsoft Internet Explorer and Netscape. Some Internet companies will also supply a browser, but most use Microsoft Internet Explorer in the background of their browser.

• Cookies - A cookie is a small text file placed on your hard drive from a server or server's web page. It is essentially your identification card, and cannot be used as executed code or to deliver viruses - cookies are safe and common to have on your system. It is unique to your computer and can only be read by the server that gave it to you. A cookie's purpose is to tell the server that you returned to that Web page. We use cookies to keep track of your items that are in your shopping cart.

Where the checkout problem may lay:

Sometimes cookie may store incorrectly, or store old information and must be deleted prior to being able to continue with shopping or using our checkout. To find out how to clear out these bad cookies.

Sometimes you will receive an error stating that you do not have your cookies enabled - which will prevent you from going to a secure site. This can be a simple procedure, but it depends on which browser you are using on how to enable the cookies.
Another thing to consider: If you are trying to order from a public computer, or a work computer with an internal network, you may not have 'permission' to store cookies locally (on the hard drive). So, you may have to use a different computer to use our checkout.



a. How To Enable Cookies
Most shopping cart problems have to do with incorrect settings on your cookies. Sometimes you will receive an error stating that you do not have your cookies enabled - which will prevent you from going to a secure site. This can be a simple procedure, but it depends on which browser you are using on how to enable the cookies.
o Internet Explorer 6: Tools / Internet Options / Privacy tab. Select the "Advanced" button and choose the "Accept" radio buttons for both "First-party Cookies" and "Third-party Cookies"
o Internet Explorer 5: Tools / Internet Options / Security tab. Select "Custom Level", scroll down to "Cookies" and select "enable" or "prompt".
o Internet Explorer 4: View / Internet Options / Security tab. Look for "cookies" and select "enable" or "prompt"
o Netscape: Edit / Preferences. Choose "Advanced" from the left column and select "Enable Cookies"
o AOL* 4.0, 6.0 & 7.0: Enter Keyword "Preferences" (no quotes). Select "Internet Properties (WWW)". Choose the Security tab and select "custom level", scroll down to "cookies" and select "enable" or "prompt".
o AOL 5.0*: Enter Keyword "Preferences" (no quotes). Select "Internet Properties (WWW)" and choose the Advanced tab. Check the "Warn before accepting "cookies"" checkbox.
o Didn't find the information you needed for your current AOL browser? Try going to AOL.



b. Does your cart remain empty after adding items?
You most likely have some bad cookies on your computer that need to be deleted. Follow the instructions below to clear them out and then you'll be able to add the items to your shopping cart and checkout like normal.
o Click on Start and go to Search/Find (depends on which version of Windows you are currently using) and click on "Files or Folders"
o In the Search for/Find field, type "miamicomputers" without the quotes and make sure that it will search the C drive (C:) and click the Search/Find button
o Any item that ends with "txt," right-click on it and choose Delete
o In the Search for/Find field, type "infopia" (without the quotes) and click the Search/Find button
o Any item that ends with "txt," right-click on it and choose Delete
o If your browser is still open, then please close it along with all other browser windows.
o If you do not see the extension of 'txt,' then you may need to go into My Computer, click on 'View' or 'Tools' (depends on which version of Windows you are currently using) and click on 'Folder Options' - click on the 'View' tab - uncheck "Hide file extensions of known file types" - click 'Ok.' You should be able to see the extensions, look again at the search results, you should now be able to find the files.



c. Do you have too many items in your shopping cart that you want to remove but cannot?
This is most likely due to the fact that you purchased an item from an auction we have on eBay but eBay sent us the incorrect quantity that you ordered. These items are added to your shopping cart and cannot be removed using normal methods. To have these items removed you will need to contact us at support@miamicomputers. We will gladly remove the extra item(s) from your invoice. Then when you refresh your shopping cart it will show the correct quantity. We apologize for this problem and have been working with eBay to help them fix this problem they have been having.



d. Are you using a public computer or a computer on a business network?
If you are trying to order from a public computer or a work computer with an internal network, you may not have 'permission' to store cookies locally (on the hard drive). You may have to find a different computer to use our checkout. If you are unable to get access to a different computer please call us at 800-263-1218 or 518-731-1999 (Mon-Fri 9am-5pm).


e. Are you having other problems not listed above
We STRONGLY SUGGEST that you make sure you have: enabled your cookies and deleted any bad cookies.

If after following these steps listed here you have had no success, please contact us at support@miamicomputers.com or call us at 800-263-1218 or 518-731-1999 (Mon-Fri 9am-5pm). One way or another we will help you to complete your order!


2. What is your privacy policy?

Miami Computers is committed to protecting your privacy online. Our site uses the latest security encryption software to protect the security of the information given to us from our customers. We do not sell or rent your transactional information with others. All information supplied to Miami Computers will only be used to fulfill orders, contacting purchasers to inform them of order status, sending occasional promotional information and enhancing the user experience. Our site exceeds industry standards with fast loading pages, especially for those with high bandwidth connections. Our servers are operational 99% of the time processing your orders and guaranteeing safe and secure transactions

3. Do you provide Service and Support?

Unlike many other online companies that reply with generic e-mail responses, each and every e-mail received by Miami Computers is answered by an actual person. In addition, we strive to answer every e-mail within a 24-hour period. Sometimes this is not always possible but we do answer all e-mails as soon as is possible and in the shortest time possible. We have kind, caring customer service representatives that genuinely care about you and your order. We will do everything we can to satisfy you, as we want you to remain a Miami Computers Customer. A list of e-mail addresses is supplied for your convenience under the Contact Us area.

4. What types of payments do you take?

We accept all major credit cards including Visa, MasterCard, Discover, American Express and PayPal. There are no credit card surcharges. Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in the time processing the order. Orders that are shipped to an address other than the billing address listed with the credit card company require a temporary, alternate shipping note added to the account. Applying this note may also cause a short delay in processing time, but you will be notified of this. This note is required for first time purchases only and is used to verify that the cardholder is placing the order. This is for your security. Please note that we will accept credit cards with verifiable account information with the Card Issuer. All transactions are subject to verification for safety and security purposes.
We also accept cashier's checks, money orders, personal checks and money wires. Certified funds and personal checks must clear before a product ships. Please contact our Sales Department for more payment information at Support@miamicomputers.com

5. Do you take Pay Pal payments?
Yes! You can send your Pay Pal payments to support@miamicomputers.com.

6. Can I pay for this item over the telephone?
Due to the high volume of business, we ask that unless you have an emergency or an unusual set of circumstances you do not try and pay by phone. Please use our customer checkout to process your order.

7. How do you ship the orders that are placed?
Once an order has been placed, an automated confirmation email that includes the details of the order will be provided.
The delivery time of an order is determined by our Processing time (time between ordering the product to the time that the product leaves our warehouse) and the selected Shipping method (Ground, 3 day, 2nd Day, Overnight, Overnight Morning delivery).
The processing time for Air orders (3 Day, 2 Day, Overnight and Overnight Morning) may take up to 24 hours. Most orders received before 11AM PST will ship the same day. Ground orders may take up to 48 hours for us to process. Some orders may require a little longer, depending on availability and location of the warehouse used and on the verification process of your credit card information. You will be notified via email in case such problems arise.
Miami Computers does not process orders on weekends and Holidays. Orders placed over the weekend and on a Holiday will be processed the following business day.
Domestic Orders are shipped via FedEx, or other freight companies. International orders are shipped via FedEx or US Postal Service, your choice.

 
8. How are my shipping charges calculated?
Please consult our shipping rate calculator found on each item page for details on shipping charges. All items are shipped via FedEx for domestic shipping and US Postal Service or FedEx for international orders.

9. Can I pick the item up and save shipping charges?
You are welcome to stop by our corporate headquarters in Coxsackie, New York 12051 and pick up your item. Please note that you will be charged 8.25% sales tax. WE DO NOT ACCEPT CASH or Personal and Company checks for pickups.

10. What is your warranty?
All new products carry the full manufacturer warranty. Warranties for used, open box, and refurbished products carry a 30 day customer satisfaction warranty.

11. What is your Return Policy?
Your satisfaction is 100% GUARANTEED when you purchase a product from Miami Computers. Whatever your situation, we will work out a solution that is fair for both parties. In any case, you are welcome to call M-F 9 am to 5 pm and speak to a customer service representative regarding returns. 1-800-263-1218 or 518-731-1999.

If you are generally not satisfied with the item you purchased, you have 48 hours from the time of delivery to return it for a refund or exchange. The item must be delivered back to Miami Computers in the same condition you received it.