eGeneralMedical.com (919-844-9402) is a licensed distributor for high quality professional medical equipment, supplies and consumer health and wellness products. We are located in one of the worlds leading areas for medical and pharmaceutical research - Raleigh, North Carolina.

Our direct channels of distribution are with well-known manufacturers such as: 3M Littman, Welch Allyn, Tycos, American Diagnostic Corporation, Omron Healthcare, Tanita, GE Healthcare, Schiller America, CardioSport, Reebok, LifeSource, Brymill, Homedics, Marpac, Blueair, Boudreaux's, Cardionics, Champion Ergonomics, Crest Scrubs Lab coats, Detecto, Doctors Research Group, PediaPals, Philips, Racor, Seca and more. We carry a full range of medical books, anatomical charts and models, PDA software, pharmaceuticals, home health products and personal comfort supplies.

We also provide services and incentives for healthcare professionals, education centers and community organizations including: PIPEC (Purchasing Incentive Program for Education & Community), Medical Rewards, Honorarium Redemptions, Coupon Order Discounts. In addition to our newsletters, eGeneralMedical is further developing a resource center which delivers healthcare information, wellness tips and the latest medical news to professionals and consumers.

We do hope that you have enjoyed your online shopping experience and sincerely appreciate your business with eGeneralMedical Inc. In order to keep our prices consistently competitive and meet current standards set forth by our manufactures, we have a limited return policy unless the item is damaged or defective. Our return/replacement policy is not valid on any orders shipped internationally.

For replacement of damaged or defective merchandise:

• If you receive an item that is defective or damaged, you must contact us within 15 days of delivery to receive your replacement item. Refunds will not be issued on defective merchandise. After the 15 day period, it is the customers responsibility to deal directly with the manufacturer under their warranty.
• At this time, we are unable to offer refunds on initial shipping charges; however, if a replacement is warranted we will pay for return to eGeneralMedical and shipment of your new item.
• Contact our returns department at (919) 844-9402 x102 to obtain a return authorization number (RA). Should you call outside of normal business hours, please leave a detailed message regarding the return including your name, telephone number, and order number.
• eGeneralMedical will send a return label or UPS Call Tag to the address.
• Package your item(s) securely and ship the item to eGeneralMedical with the return label.
• Upon receipt of the returned merchandise, we will inspect the item and a replacement item will be sent to you.

For Non-Defective Returns within 15-days of delivery:

• All eligible non-defective returns are subject to a 30% restocking fee and must be in re-sellable condition.
• If you receive an item that does not meet your satisfaction, please contact us within 15 days of delivery.
• If the product is eligible for return, you will be issued a Return Merchandise Authorization Number (RMA). This must be clearly labeled on the outside of your returned package, preferably with our return label. We will not accept any returns without an RMA number.
• It is the customers responsibility to return the item to eGeneralMedical.com in proper packaging and with insurance to protect against shipping damage.
• Upon receipt and inspection of your returned item(s), we will issue a refund for the purchased product(s) less the 30% restocking fee. Shipping will not be refunded.
• Please note, it may take 7-10 business days for your credit to appear on your billing statement.

Please note, these policies are in place so that we can offer you the highest quality merchandise at competitive prices. While we do provide detailed information about each product, we understand you may have additional questions. Prior to your purchase, feel free to call and speak with one of you knowledgeable customer service representatives about any of our products. This will help eliminate unnecessary returns and fees and ensure that you, as our valued customer, receive the proper item.

• Email Questions: auctions@eGeneralMedical.com or call 919-844-9402
• Tracking Information, Defective items & Returns please email questions: shipping@eGeneralMedical.com or call 919-844-9402

Contact us:

eGeneralMedical customer service can be reached at:

• Phone: 919-844-9402(10AM 6PM EST)
• Email: auctions@eGeneralMedical.com
• Yahoo Instant Messenger ID: egeneralmedical2

Term of Use:

By placing the order buyer agrees to our Terms of Use Policy.

All text and images are copyright of eGeneralMedical, Inc. All rights reserved.

Payment Policy:

All orders must be paid for within 24 hours of purchase by using our "Checkout Now" button or our "Shopping Cart". If eBay auction purchase payment is not received for 5 days, we will file the item as Unpaid with eBay.

Accepted payment methods:

• Domestic: PayPal, Visa, MasterCard, Discover, Personal Check, Money Order, and Cashiers Check.
• International: PayPal, Money Order, Certified Checks, Wire Transfers.

eBay Buyer Feedback Policy:

We will leave feedback for you after you leave feedback for us. In this way, we know that

1. you have received the product,
2. are a user that understands the value of the feedback process and
3. the transaction is complete and you are satisfied.

We periodically monitor our feedback and will leave complementary feedback for you as well (please note: we will NOT leave feedback if you don't). We will never leave negative or neutral feedback after you have left positive feedback. If you have an issue we can work it out... do not leave negative feedback without first contacting us to resolve the issue.

Resellers, Interested?

We are looking for independent representatives to market & sell our product line at wholesale prices. Must have medical sales experience. Please inquire at the above email address.