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Frequently Asked Questions

Who am I buying from?
Welcome to EntirelyPets. Our goal as veterinarians and pet health professionals is to make the highest quality health products available to pet owners online. The products we sell include Advantage flea control, PROGRAM, Frontline, Cosequin and much more.

What is your Shipping Policy?
Shipping is provided at a flat fee of 5.95 per-order rate. Items are shipped upon payment receipt. For Fixed Price and Store Inventory Items, use ebay's "Buy It Now" button. Winners of auction listings can use the blue "Check Out" button. International orders ship at a flat rate of $36.50.

Do you ship internationally?
Yes

What is your Return Policy?
Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A full refund will be given upon return of items. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection.

What Customer Service help do you offer?
Toll Free Order Line: 1-800-889-8967 (8:00 AM - 6 PM Mon-Sat PST)
Questions/Comments: sales@entirelypets.com

Please send a message through eBay messaging for any inquiries relating to eBay.