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Frequently Asked Questions
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What is your Shipping Policy?
Shipping is provided at a flat fee of 5.95 per-order rate. Items are shipped upon payment receipt. For Fixed Price and Store Inventory Items, use ebay's "Buy It Now" button. Winners of auction listings can use the blue "Check Out" button. Canada is $24.50. All International orders, please contact us for more information.
Do you ship internationally?
Yes
What is your Return Policy?
Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A full refund will be given upon return of items. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection.
What Customer Service help do you offer?
Toll Free Order Line: 1-800-889-8967 (8:00 AM - 6 PM Mon-Sat PST)Questions/Comments: sales@entirelypets.com Please send a message through eBay messaging for any inquiries relating to eBay.
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