The return policy and warranty differ by item. Please check the item description to find out what the return policy and warranty coverage are for that item before you purchase the item.
As you may know, installation of many automotive parts and accessories is a highly technical job. Installation by a person with the necessary technical skills to insure proper fit and function is recommended to avoid damage to the item or vehicle or harm to you. Any applicable warranty may be voided due to improper installation. We will only accept returns for items purchased for the vehicle they were designed to fit or the purpose for which they were intended. For example, if you purchased a spark plug applied to a GM P-code 5.7L engine and installed it in a GM R-code 5.7L engine, we would not accept that return. Some of the items we sell are marked for off-road use only or illegal for use in certain states. It is your obligation to be familiar with any federal or state laws or regulations that may apply to certain items. We do not pay labor claims, reimburse towing or rental car charges, or pay for consequential or incidental damages of any kind. BY PURCHASING AN ITEM FROM US, YOU AGREE OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE ITEM.
For items sold with a warranty from the manufacturer, as indicated in the item description, and you believe you have a warranty claim, the manufacturer is solely responsible for honoring the warranty. For items that are warranted against defects by the manufacturer, the manufacturer may chose to either issue a refund or replace the defective item with a new or refurbished item. If the warranty is from us or if we make an error of some kind, and you contact us within 30 days from the date of receipt, we will ship at our expense a replacement for the defective or incorrect item and refund the cost of the return shipping after we process the return. If a replacement is not available, we will issue a refund for the item, the cost of the shipping to you and the cost of the return shipping after we process the return. Any refunds for return shipping are limited to the cost of ground shipping only. If you contact us more than 30 days after you receive the item, we will either provide a replacement or issue a store credit after we process the return.
If you purchase an item and you decide you do not want it or you purchased the item in error, you may return it for up to 60 days from the date of receipt at your expense, as long as the item is still in its original, unopened box, all of the item's contents are still in the box and the item has not been installed, used or mishandled (for example, we check for scoring on electrical parts, and paint or material removed during installation). If you return the item within 30 days from the date of receipt, we will issue a refund for the item, less any applicable re-stocking fee, after we process the return. If you return the item more than 30 days from the date of receipt, we will issue a store credit for the item, less any applicable re-stocking fee, after we process the return. Store credits are valid for one year from the date they are issued.
To return most items, you do not need a Return Merchandise Authorization (RMA) number. Simply send us e-mail at cs [at] octaneautosupply . com for return instructions. For any return, which at our discretion, shows evidence of having been installed or used contrary to the manufacturer’s instructions or vehicle application, used in violation of any laws or regulations and/or subjected to improper handling, the return will not be eligible for a refund, store credit or replacement. If an item(s) is returned that does not comply with this return policy, the return will not be processed. We do not accept returns in person at our warehouses.