Who am I buying from? Lighting Headquarters is not your typical online retailer. We understand the true meaning of customer service. We offer a huge selection of inventory that we keep in stock and ready to ship. We offer a wide varity of chandeliers, Pendants, ceiling fans, lamps, and all types of lighting for all your needs. Minka Lavery, Murray Feiss, Dolan Designs, Thomas Lighting, Quoizel, Savoy House, Golden Lighting, Kichler, Uttermost, Maxim and much more!!!  How do I purchase an item? To purchase an item on eBay Store you need to bid on the item through their auction listing. Return to the listing and place a bid. If you are the high bidder, you will be immediately notified via email when the auction ends.  What is the reserve price of this item? This item does not have a reserve price.  What is your Shipping Policy? As soon as we receive and verify payment we will ship via UPS or freight within 1-2 business days. Once the item arrives it is your responsibility to inspect for damages and make sure that everything is correct. If you encounter a problem we must receive notification within 24 hours of receipt to initiate a claim. Items that are shipped freight will be delivered curbside. Any extra services needed will need to be negotiated between the buyer and the freight carrier. Shipping to Hawaii, Alaska or Canada, please email for a quote. (customerservice@lightingheadquarters.com)  What is your Return Policy? We require an RMA (return merchandise authorization) on all returns. No credit will be given to all orders that arrive without an RMA. To receive a full refund, all merchandise must be returned within 30 day of receipt. Merchandise must be returned in a re-saleable condition: complete in original packaging, unused, and free from damage. If the item or box is damaged, used, or not returned in the original box, including all parts... No credit will be given. Returns over $500.00 (per order) will automatically be charged a 35% re-stocking fee. We do not accept returns on clearance items. In order to initiate a return or if you have any questions please call 1-877-495-9381  What Customer Service help do you offer? There are instances in which an item may be listed but is not actually in stock. If you have an electrician scheduled to install your item, you need to check availability and estimated shipping time to ensure your order will arrive before your scheduled installation. All items listed will require bulbs and assembly unless otherwise noted. We do our best to obtain images and descriptions from our manufactures. Sometimes an item may show extra options that are not actually included. We will do our best to work with you on the price but we will not eat the full cost. Please note that we are closed on the weekends and holidays, E-mails and payments received after Friday afternoon will not be processed until the next business day. If you are not receiving a response to your E-mail, Please call us at 1-877-495-9381 so that we can clear up any problems. E-mail is not perfect. Some computers and internet service providers have SPAM prevention software that may disregard legitimate E-mails or E-mail servers can got down and lose mail. We are committed to excellent customer service. If you feel dissatisfied please call us before leaving any feedback that is not positive. Our phone number is 1-877-495-9381, our email is customerservice@lightingheadquarters.com, and representatives are available Monday - Friday 9:00 A.M. - 5:00 P.M Mountain Standard Time.  Do you ship internationally? We're sorry. We do not ship internationally. Click Here to return to the listing you came from.

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